Privacy Policy
Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website and services.
Information We Collect
We may collect the following types of personal information:
Contact details: name, email address, phone number.
Demographic information: age, gender (if relevant).
Usage data: website activity, IP address, browser type.
Sensitive information: only if necessary and with your consent (e.g., health or child-related data).
How We Collect Information
We collect information directly from you when you:
Submit forms or contact us.
Subscribe to newsletters or updates.
Use our website (via cookies and analytics tools).
We may also collect information from third parties where you have consented or where permitted by law.
How We Use Your Information
We use your personal information to:
Provide and improve our services.
Respond to enquiries and communicate with you.
Comply with legal and regulatory obligations.
Conduct research and reporting (in de-identified form).
Children’s Data
We recognise the importance of protecting the privacy of children.
We only collect information about children where it is necessary to provide our services and with the consent of a parent or guardian.
Children’s information is treated as sensitive information under the Privacy Act and handled with extra care.
We do not use children’s personal information for marketing purposes.
Parents or guardians may request access to, correction of, or deletion of their child’s information at any time.
Disclosure of Information
We will not sell or rent your personal information. We may disclose information:
To trusted service providers who assist us in operating our website and services.
When required or authorised by law.
With your consent.
If we disclose information outside Australia, we will take reasonable steps to ensure the recipient complies with the APPs.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access and Correction
You have the right to:
Request access to the personal information we hold about you.
Request corrections if your information is inaccurate, out-of-date, incomplete, or misleading.
Requests can be made using the contact details below.
Complaints
If you believe we have breached the APPs, you may lodge a complaint with us. We will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with the revised date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: kellie@embraceendoflife.com.au
Phone: 0439172177
Address: Embrace End of Life PO Box 9431 Lighthouse Beach NSW 2444.